1. Return Period

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at returns@woodentoys.com or call +91 98765 43210.
2. Provide your order number and the reason for the return.
3. Our team will guide you through the return process and provide a return authorization number.
4. Pack the item securely in its original packaging.
5. Include the return authorization number and your order details.
6. Ship the item to the address provided by our customer service team.

3. Refunds

Once we receive and inspect your return, we will notify you about the status of your refund.

If approved, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.

Please note that shipping costs are non-refundable. If you received free shipping on your order, the standard shipping cost will be deducted from your refund.

4. Exchanges

If you need to exchange an item for a different size, color, or product, please follow the return process and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.

Please provide photos of the damaged or defective item to help us process your claim more efficiently.

6. Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made items
• Items that have been used or show signs of wear
• Items without original packaging
• Sale items (unless defective)

7. Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: returns@woodentoys.com
Phone: +91 98765 43210
Address: 123 Craft Lane, Artisan District, Bangalore - 560001, India

1. Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.

If we are experiencing a high volume of orders or other circumstances beyond our control, processing may take longer. We will notify you if there are any delays.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Please note that these are estimated delivery times and may vary based on your location and other factors.

3. Shipping Coverage

We currently ship to all states and union territories in India. For international shipping, please contact our customer service team for availability and rates.

4. Tracking Information

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your order by:

• Clicking the tracking link in your shipping confirmation email
• Logging into your account on our website
• Contacting our customer service team

5. Shipping Delays

While we make every effort to deliver your order on time, delays may occur due to:

• Adverse weather conditions
• Natural disasters
• Customs clearance (for international orders)
• Other circumstances beyond our control

We will notify you of any significant delays and provide updated delivery estimates when possible.

6. Shipping Address

It is your responsibility to provide accurate shipping information. We are not responsible for orders shipped to incorrect addresses provided by customers.

If you need to change your shipping address after placing an order, please contact us immediately. We will try to accommodate your request if the order has not been shipped yet.

7. Contact Us

If you have any questions about our Shipping Policy, please contact us at:

Email: shipping@woodentoys.com
Phone: +91 98765 43210
Address: 123 Craft Lane, Artisan District, Bangalore - 560001, India

1. Introduction

Welcome to Wooden Toys. These Terms & Conditions govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

2. Definitions

In these Terms & Conditions:

• "We," "us," "our," and "Wooden Toys" refer to our company.
• "Website" refers to woodentoys.com and all its subdomains.
• "You" and "your" refer to the user or customer.
• "Products" refers to the items offered for sale on our website.
• "Order" refers to a request to purchase products from our website.

3. Account Registration

To place an order, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

You agree to provide accurate and complete information when creating an account and to update your information as needed.

4. Products and Pricing

We make every effort to accurately display our products, including colors and dimensions. However, we cannot guarantee that your device's display accurately reflects the actual colors of our products.

Prices are subject to change without notice. We reserve the right to modify or discontinue any product without notice.

All prices are in Indian Rupees (₹) and include GST unless otherwise stated.

5. Orders and Payment

When you place an order, you make an offer to purchase products. We reserve the right to accept or decline your order for any reason.

We accept various payment methods, including credit/debit cards, UPI, net banking, and cash on delivery. All payments are processed securely.

By placing an order, you represent that you are authorized to use the selected payment method and that the payment information provided is accurate.

6. Shipping and Delivery

Shipping and delivery terms are outlined in our Shipping Policy. By placing an order, you agree to the terms of our Shipping Policy.

7. Returns and Refunds

Our return and refund policies are outlined in our Return & Refund Policy. By placing an order, you agree to the terms of our Return & Refund Policy.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Wooden Toys or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, display, or use any content from our website without our prior written consent.

9. User Content

If you submit reviews, comments, or other content to our website, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.

You represent and warrant that your content does not violate any third-party rights and complies with all applicable laws and regulations.

10. Limitation of Liability

To the fullest extent permitted by law, Wooden Toys shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:

• Your use or inability to use our website or products
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website

11. Indemnification

You agree to indemnify, defend, and hold harmless Wooden Toys and our officers, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms & Conditions or your use of our website.

12. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any dispute arising under these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

13. Changes to Terms & Conditions

We reserve the right to modify these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our website after any changes indicates your acceptance of the modified Terms & Conditions.

14. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Email: legal@woodentoys.com
Phone: +91 98765 43210
Address: 123 Craft Lane, Artisan District, Bangalore - 560001, India